Shipping Policy

At Blue Holo Shop, we carefully package and ship all orders to ensure your products arrive safely and securely. This shipping policy explains our processing times, shipping methods, tracking information, and procedures for shipping-related issues.

Order Processing

Orders are typically processed and shipped within 1–3 business days after payment has been successfully received.

Orders are not processed, packed, or shipped on weekends or major U.S. holidays. During periods of high order volume, product releases, sales, or other promotions, processing times may be longer than usual.

Orders containing pre-order items will generally ship according to the expected release date listed on the product page. Orders containing both pre-order and currently available items may be held until all items are available unless otherwise stated.

Shipping Methods

Available shipping options and rates will be displayed during checkout based on your order and shipping destination.

Shipping services may include USPS, UPS, FedEx, or other carriers selected by Blue Holo Shop.

For lower-value orders, particularly orders consisting of individual trading cards, Blue Holo Shop may use an economical shipping method that provides limited tracking or delivery confirmation rather than full end-to-end tracking.

The level of tracking provided may vary based on the total value, size, weight, and type of items included in an order. When limited-tracking or non-tracked shipping is used, tracking information may not provide continuous updates or may only confirm certain stages of delivery.

Customers who require full tracking may select an available upgraded shipping option at checkout when offered.

Estimated delivery times provided by the carrier are estimates only and are not guaranteed. Once an order has been shipped and transferred to the carrier, delivery times are outside of our control.

Tracking Information

When tracking is available for your selected shipping method, you will receive a shipping confirmation containing tracking information.

Please allow up to 24–48 hours for tracking information to become active after your shipping confirmation is received.

For certain lower-value shipments, tracking may be limited and may not provide detailed movement updates throughout the entire delivery process. Some economical shipping methods may only provide limited delivery confirmation or other basic shipment information.

If a shipment was sent using a service that does not provide full tracking, the absence of tracking updates does not necessarily indicate that the package has been lost.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before completing your order.

If an order is returned to us because the shipping address was entered incorrectly, incomplete, or undeliverable, additional shipping charges may apply to have the order shipped again.

Blue Holo Shop is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been delivered to the address provided at checkout, Blue Holo Shop is not responsible for packages that are lost, stolen, or misplaced after delivery.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building's mail area, and the shipping carrier.

For packages that appear to be delayed or lost while in transit, please contact the shipping carrier directly using the tracking information provided with your order. We may assist with a carrier claim when appropriate.

For shipments sent using limited-tracking or non-tracked services, Blue Holo Shop may have limited ability to determine the location or status of the shipment once it has been mailed.

Shipping delays, carrier delays, lost packages, or stolen packages do not automatically qualify for a refund or replacement.

Damaged Packages

Please inspect your package immediately upon delivery.

If your package arrives visibly damaged, please take photographs of the package and its contents before disposing of any packaging materials and contact us at blueholoshop@gmail.com as soon as possible.

For TCG products, including sealed products and individual cards, damage claims may require photographs of:

• The exterior of the shipping package

• The shipping label

• The interior packaging

• The product and any visible damage

Damage claims will be reviewed on a case-by-case basis.

Trading Cards and Sealed Products

Trading cards and sealed TCG products are packed using appropriate protective materials based on the type and quantity of products ordered.

Individual cards may be shipped in protective sleeves, top loaders, team bags, cardboard, or other protective packaging when appropriate.

Sealed products may be shipped using protective packaging intended to minimize movement and damage during transit.

Minor imperfections to exterior packaging, such as small dents, scuffs, scratches, or other cosmetic marks that may occur during normal handling and transportation, do not automatically qualify an order for a refund, replacement, or other compensation.

Shipping Insurance

When appropriate, Blue Holo Shop may purchase shipping insurance or use a shipping service that provides carrier coverage.

Any insurance or carrier coverage is intended to protect Blue Holo Shop against qualifying shipping losses or damage and does not constitute a guarantee that every lost, stolen, delayed, or damaged shipment will be refunded or replaced.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Blue Holo Shop is not responsible for delays caused by customs, government agencies, international carriers, or other circumstances outside of our control.

International orders may be subject to additional processing and delivery times.

Shipping Delays

While we make every effort to ship orders promptly, delays can occur due to circumstances outside of our control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• High shipping volumes

• Customs processing

• Incorrect or incomplete addresses

• Transportation disruptions

• Other unforeseen circumstances

Estimated delivery dates are provided as estimates and are not guaranteed.

Order Changes and Cancellations

Orders are processed as quickly as possible. Once an order has entered processing or fulfillment, we may be unable to make changes to the order or shipping address.

Customers are responsible for reviewing their order information before completing checkout.

Please see our Return Policy for information regarding our all-sales-final policy.

Contact Us

If you have questions regarding shipping or your order, please contact us at:

blueholoshop@gmail.com

Please include your order number when contacting us so that we can assist you as quickly as possible.